Privacy Policy
Da Costa Mahindroo Architects (DROO)
Last updated: September 2026
We at DROO — Da Costa Mahindroo Architects are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Da Costa Mahindroo Architects Limited, Angel, London, N1.
1. Information We May Collect From You
We may collect and process the following data about you:
Information you give us
You may give us information about yourself by filling in forms on our website drooprojects.com or by corresponding with us by phone, email or otherwise. This includes information you provide when you enquire about our services, apply for a position, or report a problem with our site. The information you give us may include your name, address, email address and phone number.
Information we collect automatically
With regard to each of your visits to our site we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times; length of visits to certain pages; page interaction information (such as scrolling, clicks and mouse-overs); and methods used to browse away from the page.
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. We work with third parties including business partners, sub-contractors, analytics providers and search information providers, and may receive information about you from them.
2. How We Use Your Information
We use the information we hold about you in the following ways:
Information you give us
- To carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information and services that you request from us.
- To respond to enquiries about our practice, projects or services.
- To notify you about changes to our services.
- To ensure that content from our site is presented in the most effective manner for you.
Information we collect automatically
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- To improve our site and ensure that content is presented in the most effective manner for you.
- As part of our efforts to keep our site safe and secure.
3. Our Lawful Basis for Processing
Under UK GDPR we process your personal data on the following legal bases:
- Contract: where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
- Legitimate interests: where processing is necessary for our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.
- Legal obligation: where we are required to process your data to comply with a legal obligation.
- Consent: where you have given us clear consent to process your personal data for a specific purpose.
4. Disclosure of Your Information
We may share your personal information with:
- Members of our practice and associated offices in London, Paris and Melbourne where necessary for the purposes set out in this policy.
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may also disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.
- If we are required to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms, or to protect the rights, property or safety of Da Costa Mahindroo Architects Limited, our clients or others.
5. International Transfers
The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom. It may also be processed by staff or organisations operating outside the UK who work for us or for one of our suppliers. Where we transfer your data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law. Client project data is typically retained for a period of seven years following project completion in accordance with our professional obligations. Enquiry and contact data is retained for up to two years.
7. Cookies
Our website uses cookies to distinguish you from other users and to help us improve your experience on our site. Cookies are small text files placed on your device. We use the following types of cookies:
- Strictly necessary cookies: Required for the operation of our website.
- Analytical cookies: Allow us to recognise and count visitors and to see how visitors move around our site. We use Google Analytics for this purpose.
- Functionality cookies: Used to recognise you when you return to our website and to remember your language preference.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our site.
8. Your Rights
Under UK GDPR you have the following rights in relation to your personal data:
- Right of access: You have the right to request a copy of the personal data we hold about you.
- Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.
- Right to erasure: You have the right to ask us to delete your personal data in certain circumstances.
- Right to restriction: You have the right to ask us to restrict processing of your personal data in certain circumstances.
- Right to data portability: You have the right to receive your personal data in a structured, commonly used format.
- Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as our lawful basis.
- Rights relating to automated decision-making: We do not use automated decision-making or profiling.
To exercise any of these rights, please contact us at info@drooprojects.com. We will respond to all legitimate requests within one month.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have not complied with applicable data protection law.
9. Third-Party Links
Our site may, from time to time, contain links to websites of our partner networks, press and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any responsibility or liability for these. Please check these policies before you submit any personal data to those websites.
10. Changes to This Policy
Any changes we make to our privacy policy will be posted on this page. Where changes are significant, we will notify you by email where we hold your contact details. We encourage you to check this page periodically. This policy was last updated in September 2026.
11. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
DROO – Da Costa Mahindroo Architects
Angel, London, N1
Email: info@drooprojects.com
Tel: +44 (0) 207 613 5573
